Accessing e-mail Overview E-mail may be accessed either through webmail within the control panel or remotely from a desktop client such as Outlook,...
Accessing Spam folder Overview Your “Spam” folder is an e-mail folder on all e-mail accounts that quarantines e-mails that have an above-average probability...
Handling a hijacked account Overview This is a general document on what happens when an account is compromised, how it is compromised, and policies...
Empty mailbox Overview Whenever a user exceeds his or her storage, an e-mail client may report zero e-mails present despite there actually...
Mail filtering Overview Message filtering is done prior to delivery via maildrop. Each message goes through two levels of filters: (1) global...
Improving mail filter performance Overview E-mail that flows into the server goes through several phases of filtering before final delivery, including: DNSBL lookups on...
Creating a forwarded e-mail Overview Forwarded e-mails are e-mails that arrive on the server, but instead of delivering to a local user, these messages...
Converting e-mail address types Overview In certain situations, an e-mail address that delivers to an account on the server may want to be converted...
POP3 vs IMAP e-mail protocols Overview POP3 and IMAP are two separate protocols to access e-mail stored on the server. POP3 originated first in 1996...
Changing webmail locations Webmail locations may be changed from their default settings within the control panel under Mail > Webmail. Click Change Link to enter a new...