Accessing e-mail Overview E-mail may be accessed either through webmail within the control panel or remotely from a desktop client such as Outlook,...
Accessing Spam folder Overview Your “Spam” folder is an e-mail folder on all e-mail accounts that quarantines e-mails that have an above-average probability...
Handling a hijacked account Overview This is a general document on what happens when an account is compromised, how it is compromised, and policies...
Empty mailbox Overview Whenever a user exceeds his or her storage, an e-mail client may report zero e-mails present despite there actually...
Mail filtering Overview Message filtering is done prior to delivery via maildrop. Each message goes through two levels of filters: (1) global...
Improving mail filter performance Overview E-mail that flows into the server goes through several phases of filtering before final delivery, including: DNSBL lookups on...
Creating a forwarded e-mail Overview Forwarded e-mails are e-mails that arrive on the server, but instead of delivering to a local user, these messages...
Converting e-mail address types Overview In certain situations, an e-mail address that delivers to an account on the server may want to be converted...
Changing webmail locations Webmail locations may be changed from their default settings within the control panel under Mail > Webmail. Click Change Link to enter a new...
POP3 vs IMAP e-mail protocols Overview POP3 and IMAP are two separate protocols to access e-mail stored on the server. POP3 originated first in 1996...